Refund Policy

1. Refund Eligibility

You are eligible for a full refund if:

• You request the refund within 30 days of purchase
• You have completed less than 30% of the course content
• You have not downloaded any course certificates
• The refund request is made in good faith

2. Non-Refundable Items

The following items are not eligible for refunds:

• Courses purchased more than 30 days ago
• Courses that have been completed (100% progress)
• One-on-one mentoring sessions that have been conducted
• Physical materials that have been shipped
• Promotional or discounted courses (case-by-case basis)

3. How to Request a Refund

To request a refund, please follow these steps:

• Contact our support team at support@udyogwave.com
• Include your order number and reason for refund
• Provide your registered email address
• Allow 3-5 business days for processing

4. Refund Processing

Processing Time

Approved refunds will be processed within 5-7 business days after approval. The refund will be credited to your original payment method.

Payment Method Refunds

• Credit/Debit Cards: 5-10 business days
• UPI/Digital Wallets: 2-5 business days
• Net Banking: 3-7 business days

5. Partial Refunds

In certain circumstances, we may offer partial refunds:

• If you've completed 30-50% of the course content
• For technical issues that significantly impact learning
• For courses with lifetime access after significant usage

6. Special Circumstances

Technical Issues

If you experience technical difficulties that prevent you from accessing course content, we will work to resolve the issue. If unresolvable, a full refund may be provided regardless of the 30-day limit.

Medical or Emergency Situations

We understand that unexpected circumstances arise. In cases of medical emergencies or other serious situations, please contact us to discuss your options.

7. Course Access After Refund

Once a refund is processed:

• Your access to the course will be immediately revoked
• You will no longer receive course updates or support
• Any certificates earned will be invalidated
• Access to course community forums will be removed

8. Dispute Resolution

If you're not satisfied with our refund decision, you may:

• Request a review from our customer service manager
• Provide additional documentation supporting your case
• Escalate to our management team for final review

9. Fraudulent Refund Requests

We reserve the right to deny refund requests that appear fraudulent or abusive. This includes:

• Multiple refund requests from the same user
• Requests made after completing the majority of course content
• Attempts to circumvent our refund policy

10. Changes to This Policy

We may update this refund policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the new policy.

11. Contact Us